Access
Fortune Theatre
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Advance Booking
Please call our access booking line on 0844 871 7677 (bkg fee)
Or call the Box Office on 0844 871 7627 (bkg fee)
Typetalk
This is the national telephone relay service which enables deaf, hard of hearing and speech impaired people to communicate with hearing people over the telephone network. This service operates 24 hours a day, 7 days a week, all the year round and is run by the Royal National Institute for the Deaf and British Telecom. It is a free service and simply costs the price that the call would cost to our Box Office.
To use this service, prefix our Access booking number 0844 871 7677 with 18001 if you are a textphone user. You will then be connected as usual but with a third party who is able to text back to you and/or speak to a member of the Box Office team on your behalf.
If you would prefer to email someone about access performances at the Fortune Theatre, please contact ticketcentre@theambassadors.com
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Concessions
Discounts are available for disabled patrons and their companion, please contact the box office for details.
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There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls, 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.
There are no spaces for wheelchair users who have to stay in their chairs. The best seating option is generally the back of the dress circle level or Box A. Box A is accessable through a side fire exit, which has 5 steps. Wheelchairs and scooters will be stored in a safe place.
There are three licenced bars selling beverages and confectionary. The stalls bar is level with the stalls auditorium, and the mezzanine bar is ten steps up from the dress circle. The third bar is in the upper circle.
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The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the Box Office situated in the main foyer.
There are two devices available:
Induction Loop Necklace
Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.
Headset
This device amplifies sound through earpieces similar to regular headphones. Suitable for persons without a hearing aid.
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Guide dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after guide dogs during the performance.
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There are ladies on all levels and gents in the stalls and upper level.
Box A has a small toilet that isn't adapted, but is more accessable than others.
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The Fortune Theatre offers British Sign Language performances, please click on the performances tab in the left hand menu for dates.
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The Fortune theatre offers Audio Described performances, please click on the performances tab in the left hand menu for dates. |
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The Fortune Theatre offers Captioned performances, please click on the performances tab in the left hand menu for dates. |